FAQ

Frequently Asked Questions

How are our candles made?

We thoughtfully source all of our ingredients to create candles that are sustainable, cruelty-free, phthalate-free.

All of our candles are made from natural, organic coconut wax blend, and a cotton core wick. Our candle products are made using a blend of fine fragrance oils that consist of natural and man-made materials.

Each candle is hand poured with love and charged with reiki in LA, the City of Angels.

How do I use my candle?

Each candle is accompanied by a note card which has a unique QR code and instructions on how to access your Soundbath meditation. 

We recommend that before you listen to your Soundbath meditation, you take a few moments to connect to the energy and the specific intention of the candle you have purchased. 

Your Soundbath meditation is guided, so once you are ready, all you need to do is pop your headphones on, light your candle and enjoy your Soundbath meditation! 

You can snuff out and relight your candle as many times as you want until it is finished.

What is Reiki and how are the candles Reiki charged?

Reiki is an ancient form of energy healing. Ambi is a certified Reiki Master and has performed thousands of hours of Reiki over the years, in private sessions and group settings, with people, places and objects. As part of our candle making process Ambi reiki charges each candle. She also infuses reiki into each Soundbath which accompanies each of our candles.

How do I clean my silver lid?

Clean your silver Alchemy Store lids with a soft damp cloth and wipe dry. You may also wipe clean with an Isopropyl alcohol pad and allow to fully air dry. Never put your lids in the dishwasher.

After use, your lids can be recycled as coasters.

Soundbaths

What is a Soundbath?

A Soundbath is a meditation which is created using the sounds and vibrations of many different instruments including gongs, crystal bowls and chimes.

We designed one off immersive Soundbaths to accompany each candle, curating the instruments carefully to help harness the unique energy and intention of each candle to maximum effect.

How do I access the Soundbath for my candle?
When your candle is delivered, you will receive a note card with your candle which has a unique QR code that allows you exclusive access to your candles Soundbath. Please email us at ask@thealchemystore.com if you need any further assistance.
How do I use the Soundbath?
Our Soundbaths are best experienced wearing headphones. We recommend finding a quiet and comfortable spot to enjoy our Soundbath meditations.
Is there an expiration date/limit to the use of my Soundbath?

You have 30 days within registration of your Soundbath to enjoy your candle. 

Each of our Soundbaths has been carefully curated to accompany a unique candle with the intention that the Soundbath will amplify the theme of the candle and they are to be used together. Upon the Candle being fully burnt the Soundbath has served its purpose but you may still enjoy it within the 30 day registration period. If you purchase the same, or another Alchemy Store candle, you will receive a new code and link to register your new Soundbath for a 30 day period.

How do Soundbaths help me meditate?

Sound has been used as a tool for alchemy and healing since the beginning of time. 

Soundbaths are a powerful meditative tool as they have been proven to slow down brain waves meaning we can drop more quickly into a deeper meditative state. 

Studies have shown how certain sound frequencies can create a shift in our brainwaves and thus our consciousness. 

Our Soundbaths have been consciously created with a carefully curated selection of instruments harnessing a unique combination of sounds and vibrations to help shift the brainwaves helping to achieve specific desired states of mind.

Why does each candle have a different Soundbath?
Each of our candles has a specific intention and unique energy, therefore we created a unique Soundbath to pair with each candle which best energetically facilitates that candle’s intention/purpose.

Orders, Shipping, Returns & Exchanges

Can I change or cancel my order?

You may change or cancel any order so long as it hasn’t shipped. If you are yet to receive your shipment confirmation email and would like to change or cancel your order, please contact us at ask@thealchemystore.com and we will be happy to assist you.

Where do you ship?
We can ship to virtually any address in the world.

 

Orders are typically processed within 2 business days. If you select expedited shipping during check-out this will not affect processing time, but will speed up delivery. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page.

International Shipping:

International packages may be subject to customs fees, duties, and taxes which are not included in our shipping rates and are the customer's responsibility to cover.

How can I pay for my order?
We accept all major credit cards as well as PayPal. However we do not accept cash, check, Venmo, Bitcoin, or money orders.
Can I return or exchange my Alchemy Store items?
We take pride in our products and work tirelessly to produce quality Alchemy Store products. If for any reason you are unhappy with your order, please contact us as soon as possible and within 30 business days of receipt. We will be more than happy to assist you. Email us at ask@thealchemystore.com

 

Returns are accepted within 30 business days for a full refund or exchange of your product and must be accompanied by the original packaging. We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items. For any questions regarding returns, please email us at ask@thealchemystore.com.

As a small business we are not able to cover shipping costs of your return unless there was a shipping error made by us, but are always happy to ship exchanges at no extra charge. Exchanges or returns must be made within 30 days of delivery and require proof of purchase (e.g. your Alchemy Store order number, order confirmation email. Refunds cover the cost of the item returned and do not include shipping fees.

We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. Items that appear used or worn upon inspection are not eligible for refunds or exchanges.

Internationally Place Orders:

We are currently unable to offer exchanges on international orders. If you’d like to return your order for a refund, please note shipping costs for international returns are the customer’s responsibility.