Shipping & Returns
Economy Shipping AND Free Shipping:
Orders are typically processed and shipped within 2-3 business days. If you do not receive a shipping confirmation email within 5 days of placing your order, you can contact us at email@example.com for a status update.
Processing times and do not account for the time the package is in transit. Priority Mail is typically delivered within 1-3 business days. UPS Ground usually takes 1-5 business days. You will receive a shipping notification with tracking information once your order leaves our studio.
If you select expedited shipping during check-out this will not affect processing time, but will speed up delivery. Please note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.
We send most international packages via UPS.
International packages may be subject to customs fees, duties, and taxes which are not included in our shipping rates and are the customer's responsibility to cover.
At checkout you will see the total landed cost which excluded any possible taxes and fees. The customer is responsible for paying any and all customs duties and fees. International packages may be delayed by customs. Unfortunately, The Alchemy Store does not have any control over these circumstances.
REFUNDS & EXCHANGES
At The Alchemy Store, all of our products are carefully inspected before they are shipped. Due to the nature of our products, used candles and Aura Sprays cannot be returned or refunded. However, we will replace or refund products damaged during shipment if photographic proof of damage is submitted to The Alchemy Store within 7 days of delivery. Please email us at firstname.lastname@example.org
If you have received the wrong product or are missing a product in your order, please let us know within 10 days of your order being delivered.
You may return your unused products for a full refund of your purchase price, less shipping and handling within 14 days of delivery. The customer is responsible for paying return shipping charges. Please contact us at email@example.com for further details.
Due to restrictions caused by coronavirus, we cannot currently accept exchanges. Thank you for your understanding.