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When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

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Returns Policy

We take pride in our products and work tirelessly to produce quality Alchemy candles. If for any reason you are unhappy with your order, please contact us as soon as possible and within 30 business days of receipt. We will be more than happy to assist you. Email us at ask@thealchemystore.com

Returns are accepted within 30 business days for a full refund or exchange and must be accompanied by the original receipt. We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items. For any questions regarding returns, please email us at ask@thealchemystore.com.

Shipping

We can ship to virtually any address in the world. Orders are typically processed within 2-3 business days. If you select expedited shipping during check-out this will not affect processing time, but will speed up delivery.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.