We take pride in our products and work tirelessly to produce quality Alchemy candles. If for any reason you are unhappy with your order, please contact us as soon as possible and within 30 business days of receipt. We will be more than happy to assist you. Email us at email@example.com
Returns are accepted within 30 business days for a full refund or exchange and must be accompanied by the original receipt. We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items. For any questions regarding returns, please email us at firstname.lastname@example.org.
We can ship to virtually any address in the world. Orders are typically processed within 2-3 business days. If you select expedited shipping during check-out this will not affect processing time, but will speed up delivery.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.