An essential part of the life of your candle is trimming the wick.
Our polished stainless steel wick trimmers are the perfect partner to use along side your candles to keep them burning at their best.
Using your wick trimmer:
- Before lighting your candle for the first time, trim your wick to 1/4 inch.
- Before each burn, make sure your candle has completely cool before trimming your wick to 1/4 inch.
- Discard your trimmed portion and throw in the trash.
- Never leave wick trimmings, matches or any debris in your candle jar.
- You are now ready to light your candle.
We can ship to virtually any address in the world.
Orders are typically processed within 2 business days. If you select expedited shipping during check-out this will not affect processing time, but will speed up delivery. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use.
International packages may be subject to customs fees, duties, and taxes which are not included in our shipping rates and are the customer's responsibility to cover.
We take pride in our products and work tirelessly to produce quality Alchemy Store products. If for any reason you are unhappy with your order, please contact us as soon as possible and within 30 business days of receipt. We will be more than happy to assist you. Email us at firstname.lastname@example.org
Returns are accepted within 30 business days for a full refund or exchange of your product and must be accompanied by the original packaging. We do not accept returns or exchanges on candles that have been opened, used or altered. Please note that we cannot accept returns or exchanges on final sale items. For any questions regarding returns, please email us at email@example.com.
As a small business we are not able to cover shipping costs of your return unless there was a shipping error made by us, but are always happy to ship exchanges at no extra charge. Exchanges or returns must be made within 30 days of delivery and require proof of purchase (e.g. your Alchemy Store order number, order confirmation email. Refunds cover the cost of the item returned and do not include shipping fees.
We reserve the right to reject any returns/exchanges that do not comply with the conditions stated above. If your package is not accepted, it will be sent back to you at your expense and a refund will not be granted. Items that appear used or worn upon inspection are not eligible for refunds or exchanges.
Internationally Place Orders:
We are currently unable to offer exchanges on international orders. If you’d like to return your order for a refund, please note shipping costs for international returns are the customer’s responsibility.